Cruise luggage comes with a limited warranty of 3 years on the Shell and a 1-year warranty on Accessories. You don’t need a warranty card—your tax invoice acts as your warranty and your Order ID is your registration number.

Warranty covers defects in materials or workmanship but does not include regular wear and tear or cosmetic damage.

No, we do not offer international warranty currently.

We providedoorstep service for warranty claims across India. Our major service hub is inKolkata.

Yes, we do. Email us at cruiseluggageofficial@gmail.com with:

• Images of the damage
• Invoice copy
• Product details

Our team will assess the request and share the cost and repair process.

Email us at cruiseluggageofficial@gmail.com with:

• Clear images of the required part
• Product size and model
• Invoice copy (if available)

We’ll confirm availability and provide cost and delivery details.

Once we pick up the luggage, repairs usually take7-15 working days, depending on the issue. We’ll ship it back once fixed.

We offer a 7-day return policy for unused products in original packaging. You’ll get a 100% refund upon successful return.

• Prepaid orders above ₹500: Free shipping
• Orders below ₹500: ₹99 shipping fee
• COD Orders: ₹99–₹199 extra, based on order value

You can:

• Visit our website’s "Return Order" section
• Use our WhatsApp support for assistance

Make sure the item is unused, in original packaging, and in the same box it arrived in.

Refunds are typically processed within 6–7 business days after return approval.

Email us within 48 hours of delivery with:

• Images of shipping label and tag
• Video of the box and contents

We’ll resolve your issue within 5-7 business days.

Contact us within 48 hours of receiving the delivery confirmation. We'll coordinate with the courier partner and get back to you within 3 working days.

Yes—via My Account, WhatsApp, or call. Cancellation is possible only before the order is packed. If packed, you can refuse delivery and we’ll refund prepaid orders.

Items may be shipped separately from different warehouses based on stock availability. You’ll receive separate tracking updates.

Our luggage sets are nestable—the smaller sizes fit inside the larger one for compact, eco-friendly shipping.

Yes, if the order hasn’t been packed. If already packed, please cancel and reorder. Contact us for help.

In that case, you can self-ship the product to our nearest warehouse. We’ll share the address and reimburse the courier cost after proof of delivery.

Hardside: Use mild soap and warm water. Optional: Apply silicone-based car polish.

Our luggage is water-resistant, not fully waterproof. It’ll handle rain or splashes, but it’s not built for submersion.

Store in a dry place. Open the bag periodically to air it out. You can also nest bags to save space.

Cruise is a digital-first brand. We cut out middlemen, retail markups, and licensing costs—passing the savings directly to you.

Enjoy discounts between 10–15% on our website. For exclusive seasonal deals, follow us on Instagram or subscribe to our newsletter!

Check out our Cruise 101 and Cruise 102 collections. They come with TSA-approved locks, polypropylene shells, anti-theft zippers, and spinner wheels—perfect for global adventures.

• Cabin (20” / 55 cm): Fits in overhead bins, holds up to 15 kg
• Medium (24” / 65 cm): Check-in, holds up to 20 kg
• Large (28” / 75 cm): Check-in, holds up to 25 kg

• Polypropylene (PP): Super light, very durable. Used in Cruise 101 & 102.
• Polycarbonate (PC): High durability with stylish finish.
• ABS: Budget-friendly, lighter but less durable.

Multiply height × width × depth (in cm), then divide by 1000 to get the volume in litres.

For non-TSA locks, we recommend contacting a locksmith. For TSA locks, email us for a possible workaround at cruiseluggageofficial@gmail.com

For standard locks:

1. Start at 0-0-0
2. Hold the reset button while setting your code
3. Release to confirm

For TSA locks:

1. Set to 0-0-0
2. Use a pen to press the reset pin
3. Set your combo
4. Slide the button to confirm

Currently, Cruise is available online only. But stay tuned—experience centers are coming soon!

Absolutely! Drop us an email at cruiseluggageofficial@gmail.com with your requirements and contact details. Special pricing is available for bulk orders.